As a professional office cleaning services provider, we at Sloane Cleaning, appreciate our clients feedback, whether good or bad. Through this feedback, we are able to maintain our high cleaning standards, keeping our teams trained, ensuring client satisfaction at all times.
We know how what a negative impact a complaint or issue can have on our business and we take every step to ensure that we handle complaints and issues quickly and effectively. Our customers understand that anyone can make a mistake, but we still appreciate your feedback, so that we can handle it in a professional and timely manner.
We take the time to listen to our clients. When we listen closely to what our clients have to say, we are able to determine the best way to resolve any problems. We listen from when we first provide you with a site visit and quote, and throughout the services we provide. This helps us understand your needs, but also helps us handle any issues quickly and effectively.
We know that it's human to make errors. Maybe our cleaner forgot to empty a bin or they didn't fill the paper towel dispensers in the bathrooms. We will ask you questions to understand the nature of your complaint and if necessary, we will visit you on-site to see why you are unhappy and handle the complaint quickly.
When we receive a complaint, whether it's a single member of our team or an entire team working on site, we call them in for an immediate meeting to discuss the complaint or issues at hand. This is followed by a refresher training session, ensuring that all our team members know what is expected of them. Everyone has different expectations, but through ongoing training, we are able to keep our standards high when cleaning your office premises.
In order to avoid complaints or issues with our services, each clients offices has it's own unique check list that we determine during your initial site visit and quote. This check list is handed to the cleaner that will handle your office cleaning services. The check list is a way to ensure that mistakes are avoided.
When a client has a compliant or issue with our services, we provide the cleaner with supervision. Once we have discussed the complaint with the cleaner, provided them with training, we continue to supervise them for a period of time with ongoing spot checks afterwards, ensuring the work is being carried out to the highest standards, and ensuring our clients are happy.
By furnishing clients with a copy of the cleaners check list, along with a cleaning log, we are able to stay on top of any complaints or issues raised by our clients. Cleaners can check the log each time they arrive, identifying if the client was happy with their services, and if not, what they need to do to maintain the high standard of clean.
At Sloane Cleaning, we are passionate in providing our clients with the highest standard of office cleaning services you can trust. We appreciate your feedback, helping us ensure your office cleaning needs are met in a timely and effective manner. Through ongoing training, listening to our clients, cleaning check lists, spot checks, and supervision, we do what we can to avoid complaints or issues. Please, if you have any complaints, issues, or suggestions regarding your office cleaning services, get in touch with our team today and we will sort it out quickly for you.