Every successful office cleaning business relies on our tea of cleaners. They are the core of our business. We invest a lot of time and effort into ensuring they receive the right training and development to provide a high quality and efficient service to our customers.
At Sloane Cleaning, we provide our cleaners with the following:
Before training commences, we ensure all employees take the time to understand our standard operating procedures for all cleaning services we provide. This educates our employees with step-by-step instructions for all the services on a particular job site. This provides them with direction, identifying areas of high traffic and public spaces. The procedures include step-by-step instructions on sanitisation, green cleaning procedures, and much more. It also lists routine tasks, such as greeting new customers, clocking in and travel time.
We furnish our cleaners with a job form and check list for every office that they clean. This helps them follow the specific job requirements, ensuring that they manage their time effectively, reducing the risk of them forgetting certain office areas when cleaning. We have a set performance standard that we expect to be maintained, ensuring you receive high quality and consistent services.
Once our office cleaners commence their training, they are provided with an employee handbook. This covers all our policies. It outlines the policies in an easy to read format that the cleaner can take with them to each job site. It includes photographs, lists, reminders, and more.
Our employee handbook includes an overview of our company, along with our values and vision. It has a list of supervisors with contact information, working hours, payroll details, benefits, and professional expectations.
Our cleaners all receive ongoing and regular training, especially when we introduce new cleaning products, equipment, or services. This ensures that our team have the knowledge needed when using green products, new disinfectants, and new equipment. Our training revisits certain services, such as how to clean certain surfaces, such as tile or glass.
We also go over complex tasks, such as communal kitchen cleaning, restroomcleaning, and high traffic area cleaning.
Everyone has their own set of soft skills, whether they are excellent at team work or communication. We focus on our teams skills, ensuring that they work on the right projects based on their personalities, dedication, and professional. Having soft skills such as good communication or conflict resolution, ensures our cleaners are able to work with clients and get on with each other.
We take health and safety very seriously, ensuring the safety of our office cleaning teams and our clients. We ensure our teams understand the importance of wearing gloves and eye protection when working with certain products, along with clear instruction on use. Our cleaners also receive first aid training, full training on the use of equipment, along with much more.
Through spot checks and supervision, we ensure that our team of cleaners remain dedicated to the services they provide. When we notice any of our team not meeting our standards, we provide them with a training session. Our team of supervisors remain on hand to assist cleaners to carry out their duties, while ensuring our clients are thrilled with our high quality office cleaning services.
In addition to being put through a serious of important checks before being hired, all our new employees receive training before they go out into the field. New cleaners will usually shadow more experienced cleaners for a period, before they can clean an office on their own. Through regular spot checks and on-going training, we ensure our cleaners have the knowledge and experience to provide you with a first class office cleaning service.