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Whether you have your own in-house cleaning team or you own a cleaning company, training is imperative to ensure that any cleaning is done efficiently and properly. Good cleaner training programmes ensure professional teams, fewer accidents, faster cleaning times, cleaner buildings, improved employee retention rates, and superior customer experiences.
Did you know it can cost you around thirty percent of an employees annual salary to replace an employee when they leave a company? Untrained employees that stay with a business tend to cost the company more, as clients are not happy with their experience. Untrained cleaning staff result in errors, poor service delivery, and more. Studies have proven that sixty one percent of employees would perform their jobs effectively if they received adequate training.
Cleaning staff training isn't a once-off training programme, it requires ongoing training. Employees should be given goals and the tools and resources so that they can complete their jobs to the highest standards.
It's not unusual to assume that something such as cleaning should be straightforward and not need training. In fact, cleaning does require training. Cleaning staff need to learn how to clean effectively, what cleaning products to use, how to use cleaning equipment and more.
When you take the time to train your cleaning staff, you can expect:
When staff are not trained, they are a risk to themselves and those around them. They may waste or misuse cleaning products, waste time, and cause higher costs for the company.
Cleaning staff are ambassadors. They have an important job to keep your office clean, helping to make a good first impression on visitors, while keeping your employees happy.
When it comes to training cleaning staff, it's important to focus on their soft skills. This enables them to build personal connections with clients. Cleaning staff should have the following soft skills:
Training cleaning staff means teaching them not only how to clean an office or premises, but also how to build long term client relationships through time management, motivation, conflict resolution, and flexibility.
When you employ a new cleaner, it is always beneficial to pair them with a seasoned cleaning on a project or two, so they can learn first hand. We can all sit in an office and get theoretical training, but once out in the field, you need to put that theory into practice. When you provide hands on training, new cleaners are able to see what to do and what not to do. They learn from the seasoned members, gaining confidence to handle cleaning projects on their own.
A great addition to any cleaning staff training is to provide new cleaners with a cleaning checklist. This can be used once the new cleaners go out on their own without the supervision or assistance of a seasoned cleaner. It ensures that they know what needs to be cleaned and do not forget anything important. A checklist offers direction without you having to supervise them.
Training should be ongoing when it comes to cleaning services, especially with new products and equipment being introduced. If you hold a weekly meeting with cleaners, add some training into the meeting. You can also monitor cleaners, see where they are falling short and focus on those areas, helping them improve.
How do you train your cleaning staff? Ongoing training is essential, ensuring cleaning staff are up to date with cleaning practices, boosting productivity and efficiency. Take the time to train new cleaners when they join your company, reducing the risk of accidents, while helping your business provide clients with a great experience.